FREQUENTLY ASKED QUESTIONS

What Delivery Service Providers?

EMS 
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Do you deliver outside of JAPAN?

Yes-We are world wide shipper.

Can I track my order?

Yes -We will send you tracking number after your order was confirmed. You will be able to monitor the progress of your delivery by EMS.

Can I cancel an order?

When your order is successful, you will receive an automated email to confirm your order has been received.

How do coupons impact tax calculations?

Coupons are applied to the product price before tax is calculated.

How is shipping cost calculated?

It is calculated by gross weight of purchased item include packing material.
The weight of the main bottle contains the weight of the packing material and it becomes the following.

Example
1 standard 5cl miniature bottle=apprroximately 0.25kg
1 standard 70cl bottle with simpel box=apprroximately 2.0kg
2 standard 70cl bottle with wooden box=apprroximately 3.5kg
3 standard 70cl bottle with luxurious gift box =apprroximately 4.0kg

We are making efforts to save cost by using lightweight materials(like air packing).

How many days will it be shipped after confirming the order?

Regular delivery charges will be shipped within 2.3 days after confirming the order, but shipment on the same day is also possible.
Since the shipping fee is different(increase by 20% of regular delivery cost.), please check each shipping cost after registering your shipping address.

NOTE: all shipping methods are shipped on weekdays (Japan time) only.

Is this site secure?

Yes – kabukiwhisky.com has put in place a number of foolproof security measures to protect our users, some of which we may not be able to disclose. SSL protects our buyers’ transactions and provides visitors with proof of our digital identity. With SSL, your online transactions are secure, confidential and integral and the risks associated with trading over the internet are removed. SSL is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral.

Is my privacy assured?

Yes – we take your privacy very seriously and will only use any information you supply to us lawfully and for the purposes of your transaction with us, in accordance with the Data Protection Act 1998. Your details will never be sold or supplied by us to any other companies.

Can I order by telephone?

No – unfortunately, we can’t.

I don’t want to enter my credit card details online. Can I still place an order?

No – unfortunately, we can’t.

Can I send my order to a different address?

Yes – just enter the name and address of the person you want us to deliver to in the ‘Delivery Details’ section when you are placing your order.
I am sending a gift but do not want to send an invoice
We dispatch gifts on behalf of our customers all the time and can add a gift message to accompany your order. Simply proceed to Checkout from your shopping basket and you will be able to add an address and gift message for this order. You can be assured that we will only send out the gift message and a delivery note with the order.

 

How do I redeem discount codes?

To redeem a discount code, just type it into the box at the bottom of your shopping basket and press ‘Apply’, followed by ‘Proceed to Checkout’. It’s as simple as that.

 

Can I send a message with my gift?

No– unfortunately

 

Can you gift-wrap the bottles?

No – unfortunately, we can’t. Our number-one priority is that your bottles arrive unbroken and in perfect condition, so we have to pack all our orders very carefully with that in mind. Unfortunately, this makes gift-wrapping impossible.

 

How much does delivery cost?

For full details of our delivery charges, visit our Delivery Charges section. The costs of overseas parcel are based on total  weight of bottles  and delivery destination.

 

Do you ship to the USA?

Yes, US Customs charges will be calculated and added to your order at the time of checkout so that we can complete the customs clearance procedure as soon as it arrives in the US. Your order will not be subject to any further charges.

 

Is there a minimum order?

No – we are happy to ship just one bottle.
Do you have a next-day/Saturday delivery service?
Yes – we can arrange this for UK customers, but you must place your order before the cut-off time specified on theDelivery Charges section.

 

What happens if my parcel is damaged when it arrives?

We send thousands of parcels every year, and only a handful have problems. However, if your parcel is visibly wet or damaged, or shows signs of having been tampered with, you should either sign for it as ‘Arrived Damaged’ or refuse to sign for it and have it returned to us. You should contact us immediately if this happens.
If you sign for your parcel and subsequently find that something inside is damaged, please take photos of the damaged box and contents before disposing of them and email them to us immediately so that we can arrange a replacement for you.

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Are all of your bottles available to buy from the website?

Almost every item we sell is listed on the website, but we sometimes keep special whiskies back purely for customers who make enquiries. If you are looking for a specific product not included on the site, please contact us.
Change in your order status
While we aim to hold all items featured on our website in stock, there are occasions when, due to high demand, we run out of certain items. Should this occur while processing your order, we will contact you either by telephone or email to advise you of. We will give you the opportunity to select an alternative item, cancel the item from your order, or to wait for the product to come back into stock – the choice is yours.

 

Out-of-stock items

While we aim to always have items featured on our website in stock, there are occasions when an item is temporarily out of stock and not expected to come back into stock for some time. We will contact you to keep you updated on any delays and give you the opportunity to select an alternative item or to wait for the product to come back into stock.

 

Discontinued items

From time to time, items will be discontinued and as such will not come back into stock. When an item is discontinued, we will remove this item from your order. If you paid with a credit card, we will not charge you for the cost of the item or any associated taxes, shipping and handling charges.