Our Faq’s

FREQUENTLY ASKED QUESTIONS

Is it possible to deliver to hotel in Japan?

Yes. In that case, please state the address and hotel name that you stay when you order, for the delivery address.
Also, please write the date(schedule) of accommodation in the remarks column.
We can deliver bottles from our warehouse to domestic hotels in 1 day (excluding Hokkaido and Okinawa)

For example
If you complete order till 10:00(JP time) ,we will be able to ship same day(excluding Sat,Sun and Holidays) and you will
receive next day.

The package has not arrived yet!!

We will ship out in 2.3 business days after order confirmation.
Please check the delivery status of luggage by tracking number of your parcel.
*We send URL of tracking and trace Service with tracking number when we shipped.

NOTE:
As of 2017, Europe has strengthened customs clearance to prevent terrorism.
It may take time for customs clearance.
In addition, you may receive tax payment notification by letter. If you receive a letter,Please contact the customs office of your country.

Is it possible to reserve items by paying part of the product price?

Yes, because I will send an invoice of PayPal that can pay some, please pay some payment.We will reserve a bottle at that point.
The balance will be payable within 2 weeks.
Once we have confirmed full payment, we will ship.

Please mail via contact us when you want to keep items with part payment.

Can I change payment method after order?

Yes you can change method of payment after order In the following cases.

Change from Bank transfer to PayPal.
Please tell us that you want to change,we will send PayPal invoice to you.
Also let us know your mail address with PayPal account and currency.

Change from PayPal to Bank transfer.
We will tell you information of bank transfer,we will refund from PayPal within 2 business day.

NOTE: WE CAN NOT change from 2 check out to PayPal and PayPal to 2 Check out.

What Delivery Service Providers?

EMS : Japan Post Office

Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered around in a week for worldwide.

Do you deliver outside of JAPAN?

Yes-We are world wide shipper.

Can I track my order?

Yes -We will send you tracking number after your order was confirmed. You will be able to monitor the progress of your delivery by EMS.

Can I cancel an order?

When your order is successful, you will receive an automated email to confirm your order has been received.

How do coupons impact tax calculations?

Coupons are applied to the product price before tax is calculated.

How is shipping cost calculated?

It is calculated by gross weight of purchased item include packing material.
The weight of the main bottle contains the weight of the packing material and it becomes the following.

Example
1 standard 5cl miniature bottle=apprroximately 0.25kg
1 standard 70cl bottle with simpel box=apprroximately 2.0kg
2 standard 70cl bottle with wooden box=apprroximately 3.5kg
3 standard 70cl bottle with luxurious gift box =apprroximately 4.0kg

We are making efforts to save cost by using lightweight materials(like air packing).

How many days will it be shipped after confirming the order?

Regular delivery charges will be shipped within 2.3 days after confirming the order, but shipment on the same day is also possible.
Since the shipping fee is different(increase by 20% of regular delivery cost.), please check each shipping cost after registering your shipping address.

NOTE: all shipping methods are shipped on weekdays (Japan time) only.

Is this site secure?

Yes – kabukiwhisky.com has put in place a number of foolproof security measures to protect our users, some of which we may not be able to disclose. SSL protects our buyers’ transactions and provides visitors with proof of our digital identity. With SSL, your online transactions are secure, confidential and integral and the risks associated with trading over the internet are removed. SSL is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral.

Is my privacy assured?

Yes – we take your privacy very seriously and will only use any information you supply to us lawfully and for the purposes of your transaction with us, in accordance with the Data Protection Act 1998. Your details will never be sold or supplied by us to any other companies.

Can I order by telephone?

No – unfortunately, we can’t.

I don’t want to enter my credit card details online. Can I still place an order?

No – unfortunately, we can’t.

Can I send my order to a different address?

Yes – just enter the name and address of the person you want us to deliver to in the ‘Delivery Details’ section when you are placing your order.
I am sending a gift but do not want to send an invoice
We dispatch gifts on behalf of our customers all the time and can add a gift message to accompany your order. Simply proceed to Checkout from your shopping basket and you will be able to add an address and gift message for this order. You can be assured that we will only send out the gift message and a delivery note with the order.

 

How do I redeem discount codes?

To redeem a discount code, just type it into the box at the bottom of your shopping basket and press ‘Apply’, followed by ‘Proceed to Checkout’. It’s as simple as that.

 

Can I send a message with my gift?

No– unfortunately

 

Can you gift-wrap the bottles?

No – unfortunately, we can’t. Our number-one priority is that your bottles arrive unbroken and in perfect condition, so we have to pack all our orders very carefully with that in mind. Unfortunately, this makes gift-wrapping impossible.

 

How much does delivery cost?

For full details of our delivery charges, visit our Delivery Charges section. The costs of overseas parcel are based on total  weight of bottles  and delivery destination.

 

Do you ship to the USA?

Yes
Note:Since To make customs clearance,we will ship to United State of America with personal name and will make description with Gift(not Commercial) and will delete the name of alcohol.

But We are unable to deliver your order to as bellow:
US Military Bases
Alabama
Alaska (outside Anchorage)
Arkansas
Iowa
Kentucky
Massachusetts
Mississippi
New Hampshire
North Dakota
Pennsylvania
Utah
American Samoa
Northern Mariana Islands
Guam
Puerto Rico
Virgin Islands

Is there a minimum order?

No – we are happy to ship just one bottle.
Do you have a next-day/Saturday delivery service?
Yes – we can arrange this for UK customers, but you must place your order before the cut-off time specified on theDelivery Charges section.

 

What happens if my parcel is damaged when it arrives?

We send thousands of parcels every year, and only a handful have problems. However, if your parcel is visibly wet or damaged, or shows signs of having been tampered with, you should either sign for it as ‘Arrived Damaged’ or refuse to sign for it and have it returned to us. You should contact us immediately if this happens.
If you sign for your parcel and subsequently find that something inside is damaged, please take photos of the damaged box and contents before disposing of them and email them to us immediately so that we can arrange a replacement for you.

Did you solve the question? Please contact us below if you can not solve it.

Are all of your bottles available to buy from the website?

Almost every item we sell is listed on the website, but we sometimes keep special whiskies back purely for customers who make enquiries. If you are looking for a specific product not included on the site, please contact us.
Change in your order status
While we aim to hold all items featured on our website in stock, there are occasions when, due to high demand, we run out of certain items. Should this occur while processing your order, we will contact you either by telephone or email to advise you of. We will give you the opportunity to select an alternative item, cancel the item from your order, or to wait for the product to come back into stock – the choice is yours.

 

Out-of-stock items

While we aim to always have items featured on our website in stock, there are occasions when an item is temporarily out of stock and not expected to come back into stock for some time. We will contact you to keep you updated on any delays and give you the opportunity to select an alternative item or to wait for the product to come back into stock.

 

Discontinued items

From time to time, items will be discontinued and as such will not come back into stock. When an item is discontinued, we will remove this item from your order. If you paid with a credit card, we will not charge you for the cost of the item or any associated taxes, shipping and handling charges.

 

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