Our standard deliveries are made during normal business hours, Monday to Friday; to ensure prompt delivery, someone must be present to sign for the parcel.

We do not accept orders for certain address types –please read our delivery restrictions before placing an order.

After processing, (which may be subject to delay if we are out of stock of any items ordered, in which case we will notify you), all orders are despatched using a 24-hour service to most oberseas.

For international orders, delivery times vary depending on location. Delivery charges are calculated based on the weight of the product and the destination address.

DOMESTIC DELIVERY IN JAPAN

PUNCTUALITY OF SERVICE

Please note that we are unable to guarantee the punctuality of service provided by our delivery agents,

DAMAGED PARCELS

We take pride in packing your order to ensure that it arrives in perfect condition. Unfortunately, there are times when parcels incur damage while in transit. If a parcel shows clear signs of damage or leakage at the time of delivery, we ask that you refuse the parcel. Please ask the courier to return the goods to sender.

DELIVERY ADDRESSES

We are happy to delivery your order to an address that is different to your normal billing address. To do this, simply enter the desired delivery address during the checkout process.

We can also deliver your order to your permanent place of employment as long as there is someone who is able to receive and sign for the delivery on your behalf.

DELIVERY RESTRICTIONS

We are unable to deliver your order to:

• US Military Bases
• Alabama
• Alaska (outside Anchorage)
• Arkansas
• Iowa
• Kentucky
• Massachusetts
• Mississippi
• New Hampshire
• North Dakota
• Pennsylvania
• Utah
• Hawaii
• American Samoa
• Northern Mariana Islands
• Guam
• Puerto Rico
• Virgin Islands